Real Time Transit Information System

The Real Time Transit Information System is a comprehensive transit information system designed to deliver real-time transit information to customers on a variety of platforms, including electronic variable message signs at bus stops and bus stop-level information on the internet, through telephones, cell phones and other personal electronic devices.

Background
The agency recently deployed an Computer Aided Dispatch/Automatic Vehicle Location system (CAD/AVL) and Radio Communication system. Although the primary benefits of CAD/AVL are increased security and command-and-control of on-street operations, major secondary benefits include usage of historical and real time data for various applications, including real-time transit information to the public.

Federal Transit Administration (FTA) studies have shown that the implementation of an effective real-time information system is essential in order to reap the benefits from the capital investment of a CAD/AVL system. The highest benefits are achieved from increased transit ridership: more frequent travel by current riders and the additional travel of new riders. Other perceived benefits include:


 * Improvement of customer service
 * Increase in customer satisfaction and convenience
 * Improvement of transit visibility
 * Provision of critical information during emergencies

The deployment of real-time traveler information systems is becoming more prevalent around the country and has become a frequent demand of the riding public.

Program Vision
Provide public access to useful, real-time transit information at bus stops, by telephone, Internet and mobile devices

Business Goals

 * Increase transit ridership
 * Improve customer service
 * Provide critical information during emergencies

High Level Use Cases
insert use case diagram

Resources

 * RTTIS system architecture